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Pixel Pals Website desin agency

Maintenance Agreement

1. Purpose
This agreement defines the ongoing maintenance and support services provided by PixelPals Agency for the Client’s Wix website.
 
2. Scope of Work
PixelPals will handle all technical upkeep and website performance management, including:

  • Full technical support and debugging

  • Coordination with Wix Support and handling of Wix tickets on behalf of the client

  • SEO monitoring, and ongoing optimisation

  • Addition of up to 5 new pages throughout the year

  • Minor updates and adjustments within existing pages, settings, and content

  • Performance monitoring and small functionality improvements as required
     

3. Priority Response and Support
PixelPals provides priority response times for maintenance clients:

  • Support requests acknowledged within 72 hours through email (Mon–Fri)

  • Urgent technical issues or site downtime escalated immediately via Wix ticket support and resolved as soon as possible
     

4. Term and Payment
This maintenance package is valid for 12 months from the activation date.
The cost is 75% of the original website price (excluding any additional features added post-launch).
Payment is due in full at the start of the maintenance period, unless otherwise agreed.
 
5. Exclusions
The following are not included within this agreement:

  • Complete website redesign or rebranding (Color schemes - graphics or fonts)

  • New functionality or integrations requiring custom development

  • More than five additional pages (these can be quoted separately)
     

6. Agreement
By signing below, both parties confirm their understanding and acceptance of this Website Maintenance Agreement.

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Refund Policy : Refund requests will only be considered within the first 30 days of the agreement commencing. After this period, all payments are final and no refunds will be issued, regardless of remaining deliverables or unused contract time.

 

Deliverable-Based Agreement : This agreement is scoped to the deliverables outlined above, not to a time-based usage model. Payment covers the completed work items listed in this agreement. Unused time or remaining deliverables within the 12-month validity period will not carry over beyond the contract end date.

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